| Press Release |
| Important Notice Regarding Similar Looking Products |
FOR IMMEDIATE RELEASE - 13 May 2013
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Dear Valued Customer;
Sino Harvest Limited is the manufacturer and supplier of Makin's®, Makin's Brand®, Makin's Clay® and Makin's Professional® products. Our company takes pride in the high-quality materials and workmanship that goes into the manufacturing of the products we sell through our network of trusted distributor and retail partners worldwide.
For more than ten years consumers have come to recognize Makin's® products by the signature green color of our packaging and our tools, which is a component of our brand and trademark. Because Makin's® products have earned an excellent reputation consumers purchase with confidence, knowing they are buying quality products with a factory warranty which we are proud to stand behind.
The purpose of this communication is to make our customers aware of recent discoveries that some products resembling the likeness of Makin's® products are being manufactured and sold by other companies. It is our belief the "look-alike" products are being manufactured to intentionally resemble the likeness of genuine Makin's® products in an effort to; 1) leverage the excellent reputation of Makin's® products, 2) exploit consumer's brand recognition (signature green color) of Makin's® products and 3) capitalize on the growing popularity of Makin's® products.
We are concerned to learn that unsuspecting wholesale customers as well as some consumers have inadvertently purchased the "look-alike" products with the perception they were getting either; a similar product of similar quality and workmanship as a genuine Makin's® product, or a genuine Makin's® product being sold under a private label, when in fact they were not.
For example an extruder resembling the same likeness as the Makin's Professional® Ultimate Clay Extruder®, (the green anodized aluminum extruder, sku#35055) is being sold in some areas in Europe. The "look-alike" extruder closely resembles the Makin's Professional® green extruder, including similar discs and extra O-ring. However the "look-alike" extruder does not contain the Patent Pending label and proprietary Makin's Clay® brand name as found on the Makin's Professional® Ultimate Clay Extruder®.
Please be advised an inspection of the "look-alike" extruder has determined they are not manufactured with the same high-quality materials and do not meet the same quality of workmanship as the Makin's Professional® Ultimate Clay Extruder®. In an effort to protect the reputation of the Makin's Professional® Ultimate Clay Extruder® and to preserve the integrity of our customers who purchase genuine Makin's® products, we are compelled to notify you of this situation. In addition we want to advise our customers to be on alert for any damaged extruders being returned with a request for a replacement product, a refund or a claim of personal injury. When handling any product returns or when making any purchase decision regarding Makin's® products, look for the Makin's®, Makin's Clay® and Makin's Professional® logo or trademarks. Only genuine Makin's products are covered under our factory warranty.
Finally, should you have any concerns regarding the authenticity of the Makin's® products you are purchasing or have questions regarding an authorized wholesaler of Makin's® products, please feel free to contact our office. We apologize for any inconveniences this unfortunate situation may impose on our valued customers.
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Sino Harvest Limited contact details:
info@sinoharvest.com.hk
2/F., Flat G-H Winner Factory
55 Hung To Road, Kwun Tong
Kowloon,
Hong Kong
Tel: +852 2342-9908 Fax: +852 2343-2850
Company website: www.makinsclay.com |
Makin's USA contact details:
info@makins-usa.com
12305 Cary Circle, Ste #4
Omaha, Nebraska 68128
US
Tel : +1 402 891-0085 Fax : +1 402-891-0089
Company website: www.makins-usa.com |
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